GLOBAL CRUISE SUSPENSION

A complete list of Silversea return to service dates can be found here - https://www.silversea.com/information-on-itinerary-changes.html

We are working with our guests to address this disruption to their holidays, and we are genuinely sorry for their inconvenience.

To compensate guests for this cancellation, provided below are compensation options for guests who have not previously cancelled under our "Cruise With Confidence" policy.

Please note, refunds are currently taking approximately 45 days on Royal and Azamara bookings and 30 days on Celebrity, we would like to thank you for your patience during this time.

Please click here for sailing suspension FAQ's

Available Options

OPTION 1 LIFT & SHIFT
OFFER
Move to a qualifying cruise next year and price/promotions are protected! Please refer to above grid for applicable sailings and offer expiry dates. (Not applicable to net rate bookings)
ACTION REQUIRED
Select a future sailing that qualifies and complete the details on our online form below and we'll handle the rest!
 
COMMISSION PROTECTION
Commission protected
CRUISE PLANNER PURCHASES
Any Cruise Planner purchased items will be carried over to the updated booking
OPTION 2 FUTURE CRUISE CREDIT
OFFER
125% Future Cruise Credit (FCC) when booking on-or-before December 31, 2021 and sailing through April 2022
ACTION REQUIRED
It's simple, no action required from you. FCC is automatically issued to all impacted guests.
COMMISSION PROTECTION
We've got you covered. Commission is protected on both ends - the cancelled reservation and the future booking where the correlating FCC is applied.
CRUISE PLANNER PURCHASES
Opt-in to convert Cruise Planner purchase to an Onboard Credit valued at 125% of the total amount paid.
OPTION 3 REFUND
OFFER

100% Refund of amount paid valid through December 31, 2020
 

ACTION REQUIRED
To request a refund on your client’s behalf, submit the request via the “Cancellation Form” below.
COMMISSION PROTECTION
Commission will be protected on cancelled reservations paid-in-full.
CRUISE PLANNER PURCHASES
Any Cruise Planner purchased items will be refunded to the original form of payment

Access Online Forms

For further information on Global Suspension of Cruising please visit the individual brand websites below